Travel Agency Services

1. Mintur s.r.o. is a travel agency authorized to mediate the sale of tours and mediate and sell individual tourism services (hereinafter referred to as the “Travel Agency”). The Travel Agency is also authorized to sell items related to tourism, in particular tickets, maps, plans, timetables, printed guides and souvenirs.
2. These general terms and conditions apply to the mediation of the sale of tours, hotel packages and the mediation and sale of individual tourism services by the Travel Agency and thus primarily regulate the mutual rights and obligations of the Travel Agency and its clients (legal entities or natural persons) who are users of the Travel Agency’s services.
3. Unless otherwise agreed in a particular case, the services of the Travel Agency consist of the mediation of offers from third parties – travel agencies, accommodation operators, transport service providers, rental providers of all kinds, providers of any other tourism services and services complementary to them, e.g. taxi/passenger transport to the airport and travel insurance – for the conclusion of a travel contract or a contract for the provision of tourism services (hereinafter referred to as the “mediated contract”). This means, for example, that unless expressly agreed otherwise, the Travel Agency does not provide accommodation, it only mediates accommodation for clients with accommodation providers, and similarly it does not provide air and other transport services, it only mediates the purchase of these services for clients with airlines and other companies.

Mediation of air ticket sales

The Travel Agency Mintur s.r.o. mediates the search and sale of air tickets via its website using the online flight search engine Aviasales. All reservations and purchases of air tickets are made directly with partner air ticket providers (airlines or retailers), with our agency acting only as an intermediary.

Please note that the contractual relationship regarding the purchased air ticket arises exclusively between you and the specific air ticket provider. Our agency is not responsible for changes, delays, flight cancellations or other adjustments made by service providers. We recommend that you familiarize yourself with the terms and conditions of the given provider before purchasing an air ticket.

4. The travel agency is not a party to the contract between the client and a third party and has no obligations under the mediated contract.
5. The travel agency does not sell tours. The travel agency only mediates the sale of tours sold by the travel agencies it represents.
6. Cancellation fee conditions 10% of the price if the cancellation occurs earlier than 90 days before the arrival date, 30% of the price if the cancellation occurs between 89 and 40 days before the arrival date, 50% of the price if the cancellation occurs between 39 and 20 days before the arrival date 75% of the price if the cancellation occurs between 19 and 14 days before the arrival date 100% of the price if the cancellation occurs between 13 and the arrival date.

Ordering Travel Agency services

1. The Travel Agency provides services based on a binding order from the client. A binding order is preceded by a non-binding request from the client for the Travel Agency’s services communicated to the Travel Agency, orally, by telephone, via the web interface, by email or in other written form. After receiving the request, the Travel Agency creates an offer to mediate the conclusion of a travel contract or a contract for the provision of a tourism service, which it sends to the client for approval.
2. By approving the offer, an agency agreement is concluded between the client and the Travel Agency, the subject of which is the Travel Agency’s obligation to mediate the conclusion of a contract with a third party for the client and the client’s obligation to pay the Travel Agency the amount specified in the contract.
3. The Travel Agency confirms the receipt of the client’s binding order. If the order concerns the mediation of services for multiple persons, the Travel Agency will send only one confirmation, which concerns the mediation of services for all persons specified in the order.
4. Based on the binding order, the Travel Agency informs the third party of the client’s interest in concluding a mediated contract with it.
5. If the third party does not confirm receipt of the order or rejects the order and the client does not authorize the Travel Agency to mediate another contract or does not place a new binding order, the mediation relationship between the client and the Travel Agency will cease. In that case, the Travel Agency will send the client information about the cancellation of the order.
6. If the third party confirms receipt of the client’s order, a mediation contract will be concluded between the third party and the client. The Travel Agency will immediately inform the client about this fact.
7. The performance resulting from the mediation contract between the client and the Travel Agency is considered to be fulfilled by the conclusion of the mediation contract, even if there is no subsequent performance under this contract for any reason.

Prices of services and their payment

1. The Travel Agency states the prices of the mediated services in its offer of services. Prices are stated including VAT (hereinafter referred to as the “price”). Unless otherwise stated, the price also includes the Travel Agency’s commission, which the Travel Agency is entitled to for mediating the conclusion of the contract. The price of the mediated service does not automatically include travel insurance. The client must take out travel insurance separately at his or her own risk.
2. Unless expressly agreed otherwise, the price is payable at the time of conclusion of the mediation contract. Unless expressly agreed otherwise, payment of the price is a condition for the conclusion of the mediated contract between the third party and the client, i.e. a condition for the acceptance of a binding order by the third party.
3. If expressly stated in the offer, the price can be paid in the form of the options listed therein under the conditions stated therein. (Online payment by debit/credit card, transfer to the Travel Agency’s bank account).
4. If the third party does not confirm receipt of the order or rejects the order, i.e. the mediated contract is not concluded, and the client does not authorize the Travel Agency to mediate another contract or does not place a new binding order, the Travel Agency will refund the price paid to the client.

Complaints and damages

1. The Travel Agency is liable for the proper provision of services resulting from the contract concluded between the client and the entity.
2. The Travel Agency recommends that clients complain about any defects without undue delay and make a record of the errors that occurred during the performance of the contract as evidence to prove the legitimacy of the complaint.
3. In the case of mediation of the sale of tours, the client is also entitled to complain about defects in the tour by notifying the Travel Agency. The notification must be made without undue delay, no later than one month after the end of the tour. The Travel Agency will forward the complaint to the travel agency for processing.
4. The Travel Agency is liable to the client for defects in the service provided and for damage caused in the case of direct sale of individual tourism services, not in the case of mere mediation. In such a case, the client is obliged to notify the Travel Agency of the defects without undue delay so that the Travel Agency has the opportunity to arrange a remedy. The client is obliged to act in such a way as to prevent damage from occurring, in particular, he is obliged to comply with all instructions and rules set by the travel agency or a third party and is obliged to comply with the legal regulations in force at the place of provision of the service and the legal regulations of the Slovak Republic.
5. The description of the mediated services is provided on the Travel Agency’s website and in the offer according to the information provided to the Travel Agency by the service providers. The Travel Agency strives for the greatest possible accuracy in the description of the services, and therefore recommends that its clients provide feedback after the provision of the mediated service.

Consent to the processing of personal data

By agreeing to the offer, the client grants the Travel Agency consent to the processing of his personal data.

Governing law and jurisdiction

1. The agency contract concluded between the Travel Agency and the client and any disputes arising in connection with or arising from this contract will be finally settled by the general courts of the Slovak Republic.
2. The agency contract concluded between the Travel Agency and the client is governed by Slovak law.

Final provisions

The Travel Agency is entitled to unilaterally change the general terms and conditions. The Travel Agency is obliged to notify the client of this fact in writing. The client has the right to reject the changes and terminate the agency contract for this reason no later than 5 days from the delivery of the notification.

2. The Travel Agency and the client communicate primarily by email, to the email address specified in the order or in the offer. Contact details are: mintur@mintur.sk,

tel. +421 907 869 658.

These general terms and conditions came into effect on 01.01.2025.